Terms of Service

Welcome to ShipSync. By using our service, you agree to these Terms of Service. Please read them carefully.

1. Service Description

ShipSync is a shipping management platform designed for TCGPlayer and eBay sellers. Our service allows you to:

• Import and process order data from TCGPlayer and eBay
• Convert orders to EasyPost CSV format for shipping label creation
• Track shipping expenses and revenue
• Analyze business performance with automated reporting
• Automate order processing workflows

2. Account Registration and Use

Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information is accurate and up to date

Acceptable Use

You agree not to:

• Use the service for any illegal purposes
• Attempt to access other users' accounts or data
• Interfere with or disrupt the service
• Upload malicious code or attempt to exploit security vulnerabilities
• Use the service to send spam or unsolicited communications
• Reverse engineer or copy any part of the service

3. Subscription Plans and Pricing

Free Plan

The Free plan includes basic order processing and analytics features at no cost.

Pro Plan

The Pro plan ($9.99/month USD) includes:

• Advanced automation features
• Priority support
• Enhanced analytics and reporting
• Unlimited order processing

4. Payment and Billing Terms

Billing Cycle

Pro subscriptions are billed monthly on a recurring basis. By subscribing to the Pro plan, you authorize us to charge your payment method $9.99 USD each month on the same day you initially subscribed, until you cancel your subscription.

Payment Processing via Stripe

All payments are processed securely through Stripe, our third-party payment processor. We do not store your credit card details on our servers. By using our paid services, you agree to Stripe's Terms of Service and Privacy Policy.

Failed Payments

If a payment fails, Stripe will automatically attempt to process the payment again. If payment continues to fail, your Pro subscription may be suspended or canceled. You will be notified via email if there are issues with your payment method.

Price Changes

We reserve the right to change our pricing with at least 30 days' notice. Price changes will not affect your current billing cycle. If you do not agree to a price change, you may cancel your subscription before the new price takes effect.

5. Cancellation and Refunds

How to Cancel

You may cancel your Pro subscription at any time through your account settings. Upon cancellation:

• You will retain Pro access until the end of your current billing period
• Your subscription will be automatically canceled in Stripe
• No further charges will be made to your payment method
• Your account will revert to the Free plan at the end of the billing period

Refund Policy

Pro subscriptions are billed monthly and are non-refundable. We do not offer refunds or credits for partial months of service. When you cancel, you retain access through the end of your paid period, but no refund is provided for the remaining days.

If you experience a technical issue that prevents you from using the service, please contact us at [email protected] within 7 days, and we'll work with you to resolve it or consider your situation on a case-by-case basis.

6. Data and Privacy

Your use of ShipSync is also governed by our Privacy Policy, which explains how we collect, use, and protect your data. By using our service, you consent to our data practices as described in the Privacy Policy.

Your Data

You retain all rights to the data you upload to ShipSync, including order information, customer data, and business records. We claim no ownership over your content.

Data Backup

While we perform regular backups, you are responsible for maintaining your own backup copies of important data. We recommend regularly exporting your data using the data export feature.

7. Service Availability

We strive to provide reliable service, but we cannot guarantee 100% uptime. ShipSync is provided "as is" without warranties of any kind. We may:

• Perform scheduled maintenance with advance notice when possible
• Experience occasional downtime for updates or technical issues
• Modify or discontinue features with reasonable notice

8. Termination

Termination by You

You may delete your account at any time through the Settings page. Upon deletion, all your data will be permanently removed from our systems (except billing records retained for legal compliance).

Termination by Us

We reserve the right to suspend or terminate your account if you:

• Violate these Terms of Service
• Engage in fraudulent activity
• Use the service in a way that harms others or the service
• Fail to pay for Pro subscription services

We will provide reasonable notice before termination when possible, except in cases of serious violations.

9. Limitation of Liability

To the maximum extent permitted by law:

• ShipSync is provided "as is" without warranties of any kind, express or implied
• We are not liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount you paid us in the past 12 months
• We are not responsible for data loss, business interruption, or lost profits
• We are not liable for issues with third-party services (TCGPlayer, eBay, EasyPost, Stripe)

10. Intellectual Property

ShipSync, including its design, code, features, and branding, is owned by TCG-ShipSync. You may not:

• Copy, modify, or create derivative works of our service
• Use our trademarks or branding without permission
• Remove or alter any copyright notices

11. Third-Party Services

ShipSync integrates with third-party services including:

• TCGPlayer: For importing order data (you must comply with TCGPlayer's terms)
• eBay: For importing order data (you must comply with eBay's terms)
• EasyPost: For generating shipping labels (you must comply with EasyPost's terms)
• Stripe: For payment processing

We are not responsible for changes to, interruptions in, or termination of these third-party services.

12. Changes to Terms

We may update these Terms of Service from time to time. If we make significant changes, we will notify you by email or through the application. Your continued use of ShipSync after changes take effect constitutes acceptance of the new terms.

13. Dispute Resolution

If you have a dispute with ShipSync, please contact us first at [email protected] so we can attempt to resolve it informally.

Governing Law

These Terms are governed by the laws of the United States. Any legal action must be brought in the appropriate courts.

14. Contact Information

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full effect.

By creating an account and using ShipSync, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.